About the Error
Regardless of any computer you use you receive this error message when you try to sign in to Windows Live Messenger.
Windows Messenger fault 80048831 - Read the solution
The error is related to an issue with your Windows Live ID that you created on the Windows Live ID website. You can begin to troubleshoot the issue by verifying your information on Live ID.
Log on to http://account.live.com and then click on Sign in with a different account
. When you are prompted enter your Windows Live ID and password
that you use when you sign in to Messenger and then choose Sign In
. Before Windows Messenger will log you on it is necessary for you to type in a series of random letters and numbers that is provided for you. You must type them in the order they appear and then click on Sign In
to finish signing in to your Messenger account.
If you are still receiving the error message you can try to sign in by resetting your password. To do this you can log on to http://account.live.com again and then choose Sign in with a different account
. When you are prompted enter your Windows Live ID
and then click on Forgot your password
. Once you click on this link you will be presented with a wizard that will step you through the process of changing your password. If you cannot remember the answer to your secret question it will be necessary to contact Windows Live ID support at http://support.live.com.
If you are able log in with your new password choose your email address
from the menu under Email Address
and then choose Forget Me
and then click on the confirmation prompt. If you do not find your ID in the Email drop down menu then enter your current email address and password and then choose Remember Me
and >strong>Remember my password to save your credentials. Try to sign in to Windows Live Messenger again.
To learn more about this error, please check out our Error Analyzer