Windows Error Code 80004005 - How To Fix It Error code 80004005: Unable to sign in to Windows Live Messenger
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Troubleshooting Windows errors can seem like an impossible prospect. However finding the solution to the (Error code 80004005: Unable to sign in to Windows Live Messenger) error message is easier than you think. Check out our how-to guide for resolving this common Messenger problem.


What happens

This error occurs when you try to sign in to Windows Live Messenger and appears again if you try uninstalling and then reinstalling Messenger.

How I solved the 'code 80004005' error

The issue is commonly related to a problem with the cache files or incorrect settings on your PC. You can begin to resolve the issue by trying a few troubleshooting steps.

Click on Start on the main toolbar of the desktop and then choose Run from the pop-up menu. When the command prompt opens enter cmd and then press the Enter key. When the command window opens enter cd\ and then press the Enter key. Repeat this procedure for each one of these files: cd %appdata%\microsoft cd "msn messenger"anddel /s listcache.dat and then try to sign in to Windows Live Messenger again.

If you are still receiving the error message the Messenger client cache may be corrupt. Click on Start on the main toolbar and then choose Run from the pop-up menu. When the command prompt window opens enter %userprofile%\contacts and then press the Enter key. If there is nothing in the folder when the new window opens, click on Tools and then choose Options from the menu. When the new window opens click on View and then choose Show hidden files and folders and click OK. When the list of folders appears choose the folder that relates to your Passport and then right click on it and choose Delete from the menu. Click on Start on the main toolbar and then choose Run from the pop-up menu. When the command prompt appears enter %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Contacts and then press the Enter key. When the new window opens, right click on the corresponding folder and then choose Delete. Try to sign in to Windows Live Messenger again.


TipFor more information, please see: How to fix Messenger error #80004005


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