About the Error
This error code appears when you try to install updates in Windows XP and Windows Vista from either the Windows Update site or the Microsft Update website.
Windows code 80070020 - Read what really helps
You may receive error code 80070020 when attempting to install updates if one or more programs on your PC are impeding the installation process. This is due to a program or application that shares the same file such as your antivirus program which performs scanning and backups in real-time. There are several methods you can use to correct this problem so you can continue to install the updates.
First; you can try shutting down your computer and then rebooting it. Once your PC is up and running simply click on Windows Update
either from the Start Menu
or in the bottom right hand section of the PC screen.
Another way to try and solve the error problem is to boot up your PC in Safe Mode
by pressing the F8 key
during the startup process. When you are prompted, choose Safe Mode with Networking
and then press the Enter
key. Choosing Safe Mode with Networking will provide you with Internet connectivity which is needed to install Windows updates. Proceed to install the necessary updates
and then reboot your PC in Safe Mode
again and then choose Start Windows Normally
during the startup process.
If you are using Windows Vista or 7 you can use a different method for trying to solve the error problem. Simply click on Start
on your main toolbar and enter msconfig
in the Search area. When the new window appears choose Programs
and then Msconfig.exe
. When the System Configuration dialog box appears click on Boot
and then place a check mark next to Safe Boot
. Choose the Network option
and then choose OK
. Click on Restart
when the System Configuration dialog box
appears and this will restart your computer in Safe Mode with Networking so you can proceed to install the updates. Once you are finished installing the updates reboot your PC in Safe Mode
and remove the check mark from the Safe Boot
feature and then choose Restart
to start Windows normally.
To learn more about this error, please check out our Error Analyzer